Terms of Service
Introduction and Acceptance of Terms
Welcome to Wolve IT's SaaS Loyalty Platform ('Service'). By accessing or using our Service, you agree to be bound by these Terms of Service ('Terms'). These Terms govern your use of the Service, so please read them carefully. If you do not agree with any part of these Terms, you must not access or use the Service.
1. Description of the Service
1.1 Payment Support
Our Service supports payments via mobile, card, and invoice. We aim to provide flexible payment options to suit your business needs.
1.2 Integration Rights
Wolve IT is authorized, on your behalf, to perform integrations with third-party solutions if necessary to deliver the Service. This authorization ensures seamless functionality and optimal performance of the platform.
2. GDPR Compliance and Data Protection
2.1 Data Processing and Compliance
You acknowledge that personal data collected through the Service is processed in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR). We are committed to protecting your personal information and ensuring compliance with all legal requirements.
2.2 Ownership of Customer Data
All customer data collected remains your property. Wolve IT does not use your customer data for any purpose other than providing the Service, unless otherwise agreed upon or required by law.
2.3 Anonymized Data Usage
By enrolling in our loyalty programs, customers consent to the use of their information in an anonymized form for research and development purposes. This includes collaborations with governmental bodies such as the Norwegian Research Council to enhance our services.
3. Fees and Payment Terms
You agree to pay all fees associated with your use of the Service as set forth in your Subscription Agreement or any applicable invoices. All payments are due in accordance with the specified payment terms and are non-refundable. We reserve the right to suspend or terminate your access to the Service in the event of late or non-payment.
4. Usage Restrictions and Responsibilities
You agree to use the Service solely for legitimate business purposes. You shall not use the Service in any unlawful manner, resell or redistribute the Service without prior written consent, violate any rules regarding data ownership and privacy, or interfere with or disrupt the integrity or performance of the Service. It is your responsibility to ensure that your use of the Service complies with all applicable laws and regulations.
5. Intellectual Property Rights
Wolve IT retains all rights, titles, and interests in and to the Service, including all related intellectual property rights. We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes. These Terms do not grant you any rights to use our trademarks, logos, or service marks without prior written consent.
6. Liability and Indemnification
You assume full responsibility for your use of the platform. Wolve IT shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Service, including any economic losses arising from scenarios where the platform may cause financial loss to you. You agree to indemnify and hold harmless Wolve IT, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service.
7. Termination and Account Closure
7.1 Effective Date and Termination Notice
This agreement becomes effective on the date of acceptance and remains in effect until terminated by either party. You are not bound by any fixed contract term but are required to provide a three-month notice period for termination. We reserve the right to suspend or terminate your access to the Service at our sole discretion, without prior notice or liability, for any reason, including breach of these Terms.
8. Modifications to Terms and Service
We reserve the right to modify or replace these Terms at any time. Any changes will be communicated to you with a three-month notice period before they become effective. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.
9. Governing Law and Dispute Resolution
These Terms shall be governed and construed in accordance with the laws of Norway, without regard to its conflict of law provisions. The parties agree to submit to the exclusive jurisdiction of the courts of Oslo, Norway, for the resolution of any disputes arising out of or relating to these Terms or the Service.
10. Links to Other Websites Disclaimer
Our Service may contain links to third-party websites or services that are not owned or controlled by Wolve IT. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. You acknowledge and agree that Wolve IT shall not be responsible or liable for any damage or loss caused by or in connection with the use of such external websites or services.
11. Content Clause
You are responsible for all content you upload, post, or otherwise transmit through the Service. This includes ensuring that such content does not violate any laws or infringe upon the rights of any third parties. We reserve the right to remove any content that violates these Terms or is deemed inappropriate at our sole discretion.
12. Allowed and Prohibited Uses
You are permitted to access and use the Service for legitimate business purposes, including sharing content in compliance with applicable laws and these Terms. However, you are prohibited from violating any local, state, national, or international law or regulation, infringing upon the intellectual property rights of others, transmitting any unsolicited or unauthorized advertising or promotional materials, or using the Service in any manner that could disable, overburden, or impair the Service or interfere with any other party's use of the Service.
13. Disclaimers and Warranties
The Service is provided on an 'AS IS' and 'AS AVAILABLE' basis. Wolve IT disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your specific requirements, be uninterrupted, timely, secure, or error-free, or that any errors in the Service will be corrected.
14. Privacy Policy
14.1 Data Collection and Use
We collect personal information necessary to provide and improve the Service, which may include your name, email address, and usage data. This information is used to provide and maintain the Service, notify you about changes, provide customer support, and monitor usage.
14.2 Data Security
We implement commercially reasonable security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
14.3 Data Sharing and Disclosure
We will not sell, rent, or share your personal information with third parties except as described in this Privacy Policy. We may disclose your information to comply with legal obligations, protect and defend our rights or property, prevent or investigate possible wrongdoing, or protect the personal safety of users or the public.
14.4 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
14.5 Third-Party Services
Our Service may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose.